The Jetstream is the first and currently the only completely private full service media delivery system. When you subscribe, personal media sources of your liking are purchased on your behalf (you are the rightful owner) and hosted in one of our media acquisition "ponds" where your signals are processed and delivered to you over the internet. Furthermore, the entire media source is extended to you with full remote control functionality so you can enjoy all of the features your media has to offer. For example: Access your Russian, English and Arabic receivers via the Jetstream portal, all you need is a login and password.

Please contact one of our authorized Distributors to get the latest information on pricing. Furthermore their friendly staff is well prepared to answer any of your questions which might not be covered in these F.A.Q. pages. To see a full list of The Jetstream authorized Distributors, please click here.

When you are enjoying The Jetstream, there is of course a lot going on behind the scenes to make the service work. The service fee includes:

• The first months' fee includes the cost of your media source hardware and subscription setup.
• Each monthly fee includes a €70 budget for a subscription package bouquet. Should additional package subscriptions beyond this level be desired, they will be invoiced additionally.
• The hosting of your media source in one of our acquisition "ponds", each of which is a secure, back up power protected, high availability data centre on a Tier 1 ISP grade internet backbone.
• Transport of your private media to you over our privately leased global network. This technology allows your video to dynamically bypass most of the public internet and thus greatly increase reliability and video quality.
• Full remote control functionality of your media source from your web browser ? it's just like having your media source sitting right next to you!
• Log in credentials to access your personal media online and unlimited viewing of your source. (Note: Jetstream employs a fair usage policy that generously supports typical viewing habits.)
• Customer support and service during CET business hours.

Any reasonably modern laptop or computer with an Adobe Flash™ enabled modern internet browser can enjoy the service. We strongly recommend using Firefox 3 and above, however several other browsers have been tested and found satisfactory. Remember, your personal sources are owned by you yet housed in bays in our Acquisition Centres. All of the hard technical stuff is taken care of by us so that you may enjoy simple and universal access to your media.

The list of offered services is always growing, but please visit the Jetstream website a current list.

No! Although our collective background in the Yachting Industry inspired us to develop this solution and tailor it to that market, there is absolutely nothing preventing you from enjoying your media anywhere in the world provided you can reach the internet. Imagine yacht owners watching The Jetstream onboard their yacht, and then catching a flight to another continent where they can continue to enjoy the same media services! This is our vision. This was the challenge and we think we have solved it.

In a nut shell, no. The age old problem which The Jetstream aims to solve is that of what happens when you sail away and leave the reception area of your favourite media service. Before The Jetstream, yachts were basically out of luck when they voyaged off to foreign waters. With The Jetstream, you have the flexibility to "snipe" in content from anywhere – to anywhere, provided you can get a reasonably good data link.

We feel that some sailing yachts with relatively light viewing habits may find themselves quite happy to have only one satellite dish for internet access through which to enjoy The Jetstream. However it is important to understand that the video delivered by The Jetstream *is* data and will be subject to the limitations of ones communications link. Furthermore, there are certain owners who are such television enthusiasts that they will want a full TV system for when they are under the correct satellite foot prints and thus rely on The Jetstream as more of a "sniper" service to bring in events that normally would be impossible to receive in any given region.

The Jetstream system allows you to watch all of your active sources simultaneously, however this may be more than your average marine data service can support. Therefore the true answer depends on the speed of your satellite data connection. Note however that within your vessel, your ETO can in effect use the media as another source on the in ship AV system. In this way the existing AV system can deliver the signal to the necessary location onboard for a more transparent viewing experience.

Jetstream strongly recommends using quality network equipment onboard that utilizes managed networking features such as VLAN and Quality of Service (QoS), and that you consider using a satellite data provider who supports these QoS markers to prioritise your internet traffic.

• VLAN virtual network segmentation can be used to segregate onboard network traffic, temporarily block which VLAN's onboard have internet access and to enforce sound security policies.

The Jetstream is not limited to marine use and has a strong role to play in the high end residential market to add a new dimension of media flexibility to the lives of exclusive clientele.

No, your desired media source and subscription will be purchased and installed on your behalf from a 3rd party supplier when you become a Jetstream customer. The reasons for this are manifold but the most important are:

• When your personal source is purchased on your behalf, the subscription package you opt for will be synchronized with the Jetstream subscription service term to simplify and streamline your experience.
• To achieve the maximum in reliability, we will only purchase for you new fresh state of the art hardware to be hosted in your bays. This will ensure that you will have a trouble free experience while also enjoying the latest features that your media source has to offer.

Each of your media sources will be hosted in a dedicated bay in one of our secure media acquisition "ponds". Each bay has behind it a bank of dedicated technology that captures and encodes your signal to prepare it for transport across our private delivery network. 24 hours a day, 7 days a week, your source sits safe and sound - ready for you to enjoy any time.

Each personal media source may only be viewed one at a time. The Jetstream does -not- broadcast your content, it is instead a point-casting service. That said, if you subscribe to multiple services, they may each be viewed simultaneously from anywhere. If a second viewer attempts to view a source that is already in use, they will be given the option to interrupt the prior viewer if they wish.

There is no fixed limit. Instead we employ a fair use policy that generously supports any typical viewing habits. We do not expect to ever restrict customer usage, however Jetstream reserves the right to negotiate with customers should any account ever be observed to be under abnormally high usage levels.

Virtually any source on earth will eventually be possible as we are actively expanding our acquisition hosting "ponds" to regions around the world. Please contact your nearest dealer for the currently offered services. And remember, if we don't yet offer a specific service you desire let your dealer know! Jetstream is actively seeking input on what the most desired personal sources are to guide and shape our growth.

After we digitise your media source and prepare it for network delivery, we then go one step further than anyone else. Rather than just spitting your video onto the internet to fend for itself, our private backbone will route your media across high performance dedicated paths to effectively bypass most of the internet and thus boost delivery performance and quality. The end result is The Jetstream ? a service that we feel is by far the most robust and enjoyable personal media experience available today.

There is no theoretical limit to the number of sources you can subscribe to and price discounts apply to bulk orders. If more than 6 sources are subscribed to, then as an additional service we will allow you to specify multiple log-in accounts in which to organize your media sources. In this way one can create more manageable access sub groups should it be desired. Sources may NOT be shown in multiple log-in accounts simultaneously. Each source is only viewable by one person at a time.

The Jetstream can be compared to a Slingbox™ only in so far as a high end sports car can be compared to a golf cart which is to say that they both have 4 wheels. The Slingbox™ is a perfectly fine product but being an inexpensive piece of consumer electronics which the customer must self manage, it has proven to be highly unsatisfactory for many of the customers we now serve. The Jetstream by comparison delivers unparalleled video quality via surprisingly small data connections and enterprise level reliability rates. All of that with full customer support and service. The technological limitations of Slingbox™ demanded that we develop our own proprietary systems to take the concept of place shifting to the level our customers demand.

Not yet. Our goal is to have an HD service ready for customers to begin enjoying in early 2011. It's important to note however that the lowest quality data speed of HD video will approximately be equal to the highest speed of standard video. The marine satellite data industry is today 100% ready to deliver The Jetstream in standard definition. By contrast, HD will present a strong challenge to all but the most robust of marine internet connections.

Considering the level of quality we deliver at any given speed compared to other IP video systems, we like to say "not much". However we understand with the very limited speeds and exceptional cost of marine internet access requires we provide more specific details:

• The Jetstream offers "in player" speed customization with 4 speed settings to customize your experience to your available internet connectivity speed.
• The lowest video speed/quality offered (280kbs) delivers media which comfortably runs within most 500 kilobit marine data services.
• The highest video speed/quality offered delivers media which comfortably runs within most 1.5 megabit marine data services. At this setting the encoders output resolution is standard definition.

Yes. For full details please refer to the Terms and Services included with your Subscription application. Some commonly explained highlights follow below.

• Please be aware that you as the customer are bound by the legal terms and conditions of those paid media subscription services which Jetstream delivers on your behalf. Jetstream only acts as intermediary agent and holds no rights over the content we deliver. The content is the rightful property of the associated broadcasters, and your rights to view the content are legally acquired and paid in full as part of your private subscription service.
• Each media source will only be available in one viewing session at a time. Should 2 persons in your organization both wish to watch the same source, an additional Jetstream bay will be required to host a second media source.
• We do not expect to ever restrict viewers; however Jetstream does reserves the right to negotiate should any accounts ever be observed to be at abnormally heavy usage rates.
• Jetstream is obligated to terminate customer accounts should it ever be discovered that a customer is in any way re-broadcasting or illegally copying content in violation of international copyright laws.

Absolutely not. The Jetstream service is only for private use to view personal media sources. By re-broadcasting the service you would be breaching your terms of service with Jetstream, the terms of the subscription service being viewed and possibly also place yourself in violation of international copyright laws. Furthermore, the reselling of The Jetstream service is only allowed through our exclusive network of authorized distributors.

Jetstream Ltd. is obligated to immediately terminate customer accounts with possible forfeiture of all paid subscription fees should it ever be discovered that a customer is engaging in either:

• Re-broadcasting the media in any form, or
• Unauthorized reselling of the service

In the unlikely event you are dissatisfied with The Jetstream and choose to cancel at the end of your contract term, you will be given the option to either take delivery of your hardware or allow us to purchase it back from you.